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Refund policy

Returns

Since our product is underwear and hygiene products, it is non-returnable in accordance with trade laws.

Therefore, we ask you to choose the right sizes and models when ordering goods.

 

We also ask you to report possible wishes and product suggestions by mail hello@panties-girl.com

 

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

 

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items
  • Please do not send your purchase back to the manufacturer.
  • There are certain situations where only partial refunds are granted (if applicable)
  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error

 

Refunds (if applicable)

If you have any complaints about the paid product, be sure to notify us by mail hello@panties-girl.com. We will definitely find out why this happened and refund you the cost of the goods if:

  •  the logistics service is to blame
  •  the product does not match what you ordered
  •  the goods arrived with defects
  •  item has not arrived

 We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@panties-girl.com.

 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@panties-girl.com

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.

 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 

Once again, before buying, please read the size chart on our website https://panties-girl.com/blogs/news/how-to-make-the-right-choice and choose the best option for yourself.

Thank you for your understanding and we look forward to a profitable cooperation with you.